I’ve just been away for a week on the rather beautiful Greek island of Kefalonia and on the transfer back to the airport the rep handed out the inevitable questionnaire with a supporting set of instructions that said I had to rate each of the questions as follows: 100-76% Excellent, 75%-36% Good, 35% to 5% satisfactory and only if I rated any of the items less than 5% should I mark it down as unsatisfactory.
Now, we all know these survey and reports form the basis of people making decisions of where to go but I couldn’t agree with a 7% rating as being satisfactory. I kept the questionnaire and plan to drop an email to the CEO of Going Places so I visited their HELP page to find….erm, no section for post-holiday communication and no way to speak to the man - this contrasts with this site which shows you how to contact all the top brass, okay, it doesn’t show the persons name but you still feel it will get to the desk of the person you want to talk to.